Can I use VoIP Services on my Lycamobile?
Under our terms and conditions Lycamobile has the right to restrict or prevent access to certain websites and services over its network. At present Lycamobile does not allow the use of Lebara Talk over the Lycamobile data network. This will not prevent you from accessing such services via any available WiFi connection.”
Why I cannot send/receive SMS?
Firstly, please make sure you have enough credit to send SMS.
If you still can’t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – it should be +393510000111. If you see a different number, enter +393510000111, turn your handset off and on and re-try sending any unsent SMS. If the problem remains please contact Customer Services.
If your SIM does not work when you first place it into your mobile, it may have a SIM lock. If you have been with your current provider for more than 18 months this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock.
If you have had your handset for less than 18 months you should ask your handset provider how much it will cost to remove the SIM lock.
Forgotten PIN / PUK Codes
If you have activated your SIM PIN code and then entered the wrong PIN code into your Lycamobile three times your SIM card will automatically lock. In this case you must enter your PUK code.
Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.
If you have already joined My Lycamobile you can also find your PUK code displayed there – click here
If not please call our Customer Services team on +39 06 45 21 2322 and our team will return your call.
is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools.
Where can I find my Lycamobile number?
Once you've inserted your new Lycamobile SIM, you can view your number by
Can I keep / transfer my existing mobile number?
To keep your old phone number, click on this link to download the POA form
Fill the form and send it, together with a copy of your ID and CF
to the below address
Via di Valle Lupara 10,
you can also send a fax to 800 177 888
We will then be able to process your application.
Please note: it can take up to 3 working days for your number to be transferred.
However, you can still make and receive calls on your temporary Lycamobile number.
Do calls have a connection charge?
Yes, we have a connection charge:
€0.18/call for national calls and
€0.16/call for international calls with SMART Offer or €0.18/call with standard tariff.
To find out more about our prices, please visit “National Rates
” and “International rates
” section in this website.
How do I contact someone if I have a problem?
Visit the Contact us
page for full details of the various ways you can get in touch with us, or simply call 40322 from your Lycamobile.
How can I stop receiving unwanted texts or SPAM?
When you receive a text from a company you have not given your number to, this is called SPAM.
Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.
Why is there a flashing envelope on my mobile?
The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.
How much does it cost to call Lycamobile Customer Services?
Calling Customer Services on 40322 from your Lycamobile is free of charge. Calls to +39 06 45 21 2322 from any other network are charged at your service provider's standard national rate.
How do I make an international call with Lycamobile?
When it comes to making international calls, Lycamobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the call button. Instead of a 00 you can also use a "+".
Please note: most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.
How do I send a text message from Italy to another country with Lycamobile?
Lycamobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a "+".
What mobile handsets can I use with Lycamobile?
The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lycamobile. Please call our Customer Services team on +39 351 000 1322 if you are unsure about your handset.
My SIM card is lost/ stolen. How do I prevent someone else from using it?
Please contact Customer Services on +39 06 45 21 2322 as quickly as possible and one of our advisors will help you.
I have not used my Lycamobile for a while and it has now stopped working. Why is this?
We automatically deactivate SIM cards if you do not use them to make a call or send a text for 13 months. Thereafter, you have 11 more months to Top-up. After this time, unfortunately, these SIM cards cannot be reconnected and the mobile number also stops being available for you to use.
How much does it cost to access the voicemail?
Calls to access the voicemail are absolutely free. Your Lycamobile Voicemail service has been automatically activated.
To access your voicemail from your Lycamobile in Italy:
How do I activate roaming facility using Lycamobile?
Roaming services are automated and they should work as soon as you travel abroad. If you are unable to access the same, kindly restart your phone and you should be able to use the services without any problem.
What is the Auto top-up and how does it work?
You can use your debit/credit card to automatically Top-up your account.
This means that when your account reaches a certain level - we will automatically Top-up your account with a pre agreed amount of money from your registered credit/debit card.
This saves you the problem of having to remember to Top-up and means that you never run out of credit or experience any unnecessary inconvenience.
How do I set up Auto Top-up?
Auto Top-up is the best way to always stay connected to your friends and family without running out of credit. To set up Auto Top-up, you need to
Log on to MY LYCAMOBILE.
Complete a Top-up using your debit or credit card.
While processing a payment, please select the Auto Top-up service and set the minimum level of credit you want on your phone at all times. You can also choose from €5, €10, or €20 for your Top-up.
When your credit falls below your minimum level, your phone will be automatically Topped-up.
How can I deactivate my voice mail service?
To deactivate your Lycamobile Voicemail service: dial *185# followed by call button.
How to check the call rates?
How can I check my allowance?
You are able to check your allowance at any time by dialling *137# (then press call) entirely free of charge from your Lycamobile phone.
How can I check my Free Minutes and Free SMS allowance?
You are able to check your Free Minutes and Free SMS allowance at any time by dialling *135# (then press call) entirely free of charge from your Lycamobile phone.
I would like to know the balance on my Lyca SIM card and also how much allowance I have left (minutes, texts or data), how can I do that?
You can always check your available balance/allowance by dialing *131# from your handset. Alternatively, you can call our Automated Voice response at 40321 from your Lycamobile number.
How can I check my billing details?
To check your billing info and to manage your Lycamobile account, please register
your SIM online. Once you have completed the set up, you will get a case sensitive password which will allow you to gain access to online account management on our website.
I have enough balance on my Lyca SIM, but I am still unable to activate a bundle…
This could possibly be due to an active data connection. Kindly turn off mobile data and restart your handset and you will be able to access the internet.
If you still are facing issues, please contact Customer Services at 40322 from your Lycamobile number.
I do have balance in my phone but I my getting an error that I do not have sufficient balance and the call is not connecting. How do I fix this?
The Lyca SIM is set up to intimate customers when the balance reduces below a set level and that is why you may receive this error. However once you disconnect the first attempt and try again the call will go through as long as there is enough credit. If the problem persists kindly call Customer Service at 40322 from any Lycamobile number.
Do you offer contract services?
No, at the moment we offer only Pay As You Go services, however we do have various offers.
Do you provide a Lyca SIM with a handset?
No, we provide only a SIM card at the moment.
Will a Bundle purchase be considered a top up?
No, a Bundle purchase will not be considered as a top up.
I use Wi-Fi but I have been charged for internet access…
Please note that some handsets switch from Wi-Fi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the Data option on your mobile phone while using Wi-Fi.
Is it mandatory to register one’s details on Lycamobile website to use Lycamobile services?
While it is not mandatory to register your details on our website, we would strongly recommend you do so. Registering one’s number opens up many additional facilities including the ability to manage your Lyca account online, setting up of Auto top up facility, collecting itemized bill copy, changing or updating personal information etc.