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Plans available Online only via debit/credit card payment.

New customers- get your free SIM from the nearest retailer

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Reasons why you should buy a Plan:

  1. They are great value for money – save over 70% on national calls, texts and internet
  2. Quick and easy to buy and ready for you to use as soon as you receive the confirmation message
  3. There’s no need for you to get another Lycamobile SIM
  4. It’s convenient – use your Lycamobile SIM for all of your National and international calling, texting and mobile internet needs
  5. Allows you to control your usage – you can check your remaining allowance from your phone free of charge
    No contract to sign, so no commitment
  6. We will automatically renew the bundle once it expires – all you have to do is stay topped-up (we will remind you to top-up and give you the option of not renewing)

How to buy

  • If you are not currently a Lycamobile customer get your free SIM and be sure to top-up with enough credit.
  • Using your Lycamobile SIM, dial *139*Bundle code# or text the bundle code to 3535.
  • If you don’t have enough credit to buy the bundle you will be prompted to top-up and try again.
  • You will receive a confirmation message shortly after buying your bundle stating that it has been applied to your account. You should wait for this message before starting to use your bundle allowance.

Auto renewal

Your bundle is subject to Auto-renewal and if you opt-in will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions.
Please note that any auto- renewal cancellation request made on or after the expiry date will not be accepted.

Terms and Conditions

National

National Bundles

The National Rate Plans are valid only for calls, messages and data traffic within the Italian territory. Each Rate Plan is valid only for 30 days including the day of purchase. All plans are subject to automatic renewal, therefore customers are required to maintain the credit necessary for the renewal of the plan unless they have expressed their intention to deactivate it by calling * 190 #. If on the renewal date of the tariff plan the credit is insufficient, the plan will be reserved automatically by partially charging the cost of the offer and the residual credit will be temporarily reduced to zero, the promotion will restart automatically for 30 days from the moment it was made the next top-up of sufficient credit (i.e. when the residual credit will be sufficient to cover the cost of the monthly renewal). If no useful top-up is made within 5 days, the total amount of the previously made charge will be re-credited to the SIM. The customer will still be able to get back the total amount of credit partially charged simply by responding to the information SMS that will be sent at the same time as the partial charge of the cost of the offer. Only one plan can be activated for a period of 30 days. Other services will be charged at standard rates. The plan will allow the customer to make calls to fixed and mobile networks at a fixed rate with no connection fee. The plan also includes text messages, the use of mobile data and calls to other Lycamobile numbers in Italy. All prices are VAT included. Each plan can also be purchased sporadically using the remaining credit. Only one type of plan can be activated at a time. Calls, SMS or use of data, outside the availability of the plan, will be charged according to the standard rates. The use of the data contained in the plan is charged in advance increments of 1KB. Terminated by availability of data contained in the plan, further uses will be charged at the standard rate of 18cts / MB. Excluded from the plans: text messages and international calls, calls to short numbers, calls to special and special rate numbers, SMS and other value-added services not included in the plan. The traffic for minutes, SMS and data not used at the expiration of the validity of the plan will be canceled. If you have activated more than one tariff plan, the minutes, SMS and data will be deducted from the first activated tariff plan. The promotional credit (credit that Lycamobile has given to customers for free) cannot be used to purchase rate plans. The plans are valid for non-commercial, private and personal use only.

Lycamobile reserve the right to amend or vary the terms of this promotion, or to withdraw this plan at any time on reasonable notice. Any illegal, misuse or unethical activity will result in immediate suspension of the service or the activities that considered as illegitimate usage will result in barring the service. The customer is required to use the offer in a lawful manner, in good faith and fairness and must refrain from achieving benefits different from those related to the normal use of the offer for interpersonal communication. Unless of other evidences, it is presumed a use, in accordance with good faith, that doesn’t exceed every 30 days: • 10,000 minutes of calls • 10,000 SMS For plans that provide unlimited data traffic, the use of the service is not considered lawful and correct if monthly traffic volumes exceeds the double of the average consumption of customers with homogeneous or similar plans and at least one of the following parameters is not respected: a) monthly data traffic generated in hot spot mode exceeding 80% of total data traffic; or b) Data traffic generated in hot spot mode exceeding 50% of the total data traffic carried out in each day for three consecutive days; or c) Data traffic generated in upload exceeding 50% of the total data traffic carried out in each day for three consecutive days. For more information or if you require any support with this offer please contact our customer service team on 40322 (call charges may apply).

Prepaid bundles and Roaming

It is possible to use the bundle allowances while roaming in the EU/EEA countries. A different data limit is applied to these bundles when you roam within EU/EEA Countries (see roaming data allowance indicated in each bundle). Our roaming Fair Usage Policy is applied on the roaming products. You can find it on eu-roaming-is-changing. Please note: 30 minutes before the renewal time of your bundle, the cost of the bundle will be reserved/frozen from your balance, to ensure auto-renewal will take place.

Data

Data Bundles

Data Bundles allowance is only for Data usage in Italian metropolitan area. Other usage will be charged at a standard rate. Allowance is valid for 30 days only including the day of purchase. Only one bundle per 30 days period may be allowed. All bundles are subject to auto renewal up on expiry of each bundles, therefore customers should require to keep the minimum amount, unless it’s been cancelled by dialling *190#. If on the renewal date of the tariff plan the credit is insufficient, the plan will be reserved automatically by partially charging the cost of the offer and the residual credit will be temporarily reduced to zero, the promotion will restart automatically for 30 days from the moment it was made the next top-up of sufficient credit (i.e. when the residual credit will be sufficient to cover the cost of the monthly renewal). If no useful top-up is made within 5 days, the total amount of the previously made charge will be re-credited to the SIM. The customer will still be able to get back the total amount of credit partially charged simply by responding to the information SMS that will be sent at the same time as the partial charge of the cost of the offer. You will be activating only one type of plan at a time including data (except for Internet Options that can be added). Any unused allowance after 30 days will not be carried forward. In bundle data usage is rounded up and charged in 1KB increments. Once the data allowance of a bundle has been fully used, additional data usage will be charged at €0,18/MB. Any unused allowance after the validity period will not be carried forward. If you have purchased more than one bundle type, allowances will be deducted from the first bundle purchased. Promotional credit cannot be used to buy the bundles. The bundles are for non-commercial, private, personal use only.

You can buy the Lycamobile Data bolt-ons (Plus 1GB and Plus 2GB) only if you have already activated one of the bundles that already include Data (Data XL and Lyca Globe excluded ). Lycamobile Data bolt-on’s will expire when your main bundle expires. You may purchase the bolt-on’s from your existing account balance. Each bolt-on can be added up to 2 times (for each option) to your existing main bundle within the expiry date. Any unused data will expire on the expiry date of main bundle. Promotional credit cannot be used to buy the bolt-ons. Lycamobile reserve the right to amend or vary the terms of this promotion, or to withdraw this plan at any time on reasonable notice. Any illegal, misuse or unethical activity will result in immediate suspension of the service or the activities that considered as illegitimate usage will result in barring the service. The customer is required to use the offer in a lawful manner, in good faith and fairness and must refrain from achieving benefits different from those related to the normal use of the offer for interpersonal communication. For more information or if you require any support with this offer please contact our customer service team on 40322 (call charges may apply). Prepaid bundles and Roaming It is possible to use the bundle allowances while roaming in the EU/EEA countries. A different data limit is applied to these bundles when you roam within EU/EEA Countries (see roaming data allowance indicated in each bundle). Our roaming Fair Usage Policy is applied on the roaming products. You can find it on eu-roaming-is-changing. Please note: 30 minutes before the renewal time of your bundle, the cost of the bundle will be reserved/frozen from your balance, to ensure auto-renewal will take place.

LYCAWORLD

LycaWorld bundles

Lycaworld bundles can be used to call from the Italy all the Lycamobile numbers in the world. Other usage will be charged at a standard rate. Allowance is valid for 30 days only including the day of purchase. Only one bundle per 30 days period may be allowed. All bundles are subject to auto renewal up on expiry of each bundles, therefore customers should require to keep the minimum amount, unless it’s been cancelled by dialling *190#. If on the renewal date of the tariff plan the credit is insufficient, the plan will be reserved automatically by partially charging the cost of the offer and the residual credit will be temporarily reduced to zero, the promotion will restart automatically for 30 days from the moment it was made the next top-up of sufficient credit (i.e. when the residual credit will be sufficient to cover the cost of the monthly renewal). If no useful top-up is made within 5 days, the total amount of the previously made charge will be re-credited to the SIM. The customer will still be able to get back the total amount of credit partially charged simply by responding to the information SMS that will be sent at the same time as the partial charge of the cost of the offer. The minutes to all the Lycamobile numbers in Tunisia are limited (see bundle description). In case of calls to Lycamobile numbers in Tunisia and to other Lycamobile numbers in the world, the number of used minutes will be calculated in the following way: 1 minute to a Lycamobile number in Tunisia is equivalent to 4 minutes to other Lycamobile numbers in the world. The calls to all the Lycamobile numbers in Tunisia are not allowed for the numbers ported to Lycamobile from other Operators. Any unused allowance after the validity period will not be carried forward. If you have purchased more than one bundle type, allowances will be deducted from the first bundle purchased. Promotional credit cannot be used to buy the bundles. The bundles are for non-commercial, private, personal use only.

Lycamobile reserve the right to amend or vary the terms of this promotion, or to withdraw this plan at any time on reasonable notice. Any illegal, misuse or unethical activity will result in immediate suspension of the service or the activities that considered as illegitimate usage will result in barring the service. The customer is required to use the offer in a lawful manner, in good faith and fairness and must refrain from achieving benefits different from those related to the normal use of the offer for interpersonal communication. Unless of other evidences, it is presumed a use, in accordance with good faith, that doesn’t exceed every 30 days: • 10,000 minutes of calls • 10,000 SMS For plans that provide unlimited data traffic, the use of the service is not considered lawful and correct if monthly traffic volumes exceeds the double of the average consumption of customers with homogeneous or similar plans and at least one of the following parameters is not respected: a) monthly data traffic generated in hot spot mode exceeding 80% of total data traffic; or b) Data traffic generated in hot spot mode exceeding 50% of the total data traffic carried out in each day for three consecutive days; or c) Data traffic generated in upload exceeding 50% of the total data traffic carried out in each day for three consecutive days. For more information or if you require any support with this offer please contact our customer service team on 40322 (call charges may apply). Prepaid bundles and Roaming It is possible to use the bundle allowances while roaming in the EU/EEA countries. Our roaming Fair Usage Policy is applied on the roaming products. You can find it on eu-roaming-is-changing. Please note: 30 minutes before the renewal time of your bundle, the cost of the bundle will be reserved/frozen from your balance, to ensure auto-renewal will take place.

INTERNATIONAL

International bundles

International bundles inclusive allowances are for calls from Italy to selected international countries (see the list of countries included), and for mobile data usage (if included in the bundle) in Italian metropolitan area. Other usage will be charged at standard rates. Allowance is valid for 30 days only including the day of purchase. Only one bundle per 30 days period may be allowed. All bundles are subject to auto renewal up on expiry of each bundles, therefore customers should require to keep the minimum amount, unless it’s been cancelled by dialling *190#. If on the renewal date of the tariff plan the credit is insufficient, the plan will be reserved automatically by partially charging the cost of the offer and the residual credit will be temporarily reduced to zero, the promotion will restart automatically for 30 days from the moment it was made the next top-up of sufficient credit (i.e. when the residual credit will be sufficient to cover the cost of the monthly renewal). If no useful top-up is made within 5 days, the total amount of the previously made charge will be re-credited to the SIM. The customer will still be able to get back the total amount of credit partially charged simply by responding to the information SMS that will be sent at the same time as the partial charge of the cost of the offer. Any calls, SMS or data usage beyond the bundle allowance will be charged on the standard rate. In bundle data usage is rounded up and charged in 1KB increments. Once the data allowance of a bundle has been fully used, additional data usage will be charged at €0,18/MB. International Texts, Short numbers calls, calls to special and premium numbers and other value-added services are excluded from your allowance. Any unused allowance after the validity period will not be carried forward. If you have purchased more than one bundle type, allowances will be deducted from the first bundle purchased. Promotional credit cannot be used to buy the bundles. The bundles are for non-commercial, private, personal use only.

International bundle minutes to UK calls does not include the minutes to call Isle of Man, Guernsey, Jersey & Channel Islands. It will be charged as PAYG rates from 39 ct/min. The below prefix will be charged at the following rates

Prefix Price/Min
447781 39 cts
447839 39 cts
447797 39 cts
447829 39 cts
447911 39 cts
4477003 39 cts
4477007 39 cts
4477008 39 cts
447524 39 cts
447624 39 cts
447924 39 cts

Lycamobile reserve the right to amend or vary the terms of this promotion, or to withdraw this plan at any time on reasonable notice. Any illegal, misuse or unethical activity will result in immediate suspension of the service or the activities that considered as illegitimate usage will result in barring the service. The customer is required to use the offer in a lawful manner, in good faith and fairness and must refrain from achieving benefits different from those related to the normal use of the offer for interpersonal communication. Unless of other evidences, it is presumed a use, in accordance with good faith, that doesn’t exceed every 30 days: • 10,000 minutes of calls • 10,000 SMS For plans that provide unlimited data traffic, the use of the service is not considered lawful and correct if monthly traffic volumes exceeds the double of the average consumption of customers with homogeneous or similar plans and at least one of the following parameters is not respected: a) monthly data traffic generated in hot spot mode exceeding 80% of total data traffic; or b) Data traffic generated in hot spot mode exceeding 50% of the total data traffic carried out in each day for three consecutive days; or c) Data traffic generated in upload exceeding 50% of the total data traffic carried out in each day for three consecutive days. For more information or if you require any support with this offer please contact our customer service team on 40322 (call charges may apply).

Prepaid bundles and Roaming

It is possible to use the bundle allowances while roaming in the EU/EEA countries. A different data limit is applied to these bundles when you roam within EU/EEA Countries (see roaming data allowance indicated in each bundle). Our roaming Fair Usage Policy is applied on the roaming products. You can find it on eu-roaming-is-changing. Please note: 30 minutes before the renewal time of your bundle, the cost of the bundle will be reserved/frozen from your balance, to ensure auto-renewal will take place.

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