For the consumer

CUSTOMER DATA BREACH 05/11/2019

Dear Customer,
 
We are aware of the hacking incident and the limited data relating to our customers that was illegally accessed.
 
We are treating the data breach very seriously and working with the authorities. 
 
We have taken steps to ensure you that your data has now been secured and we have blocked access to the hacker.
 
We are identifying individuals impacted which appear to be a relatively small number based on the initial investigation. We continue to work with the authorities and will keep you updated.
 
If your data has been affected we will be contacting you.

TRASPARENZA TARIFFARIA - DELIBERA N. 252/16/CONS

In compliance with AGCOM Resolution no. 252/16 / CONS ” Measures to protect consumer and to promote transparency and comparison of the economic conditions of electronic communications services “, Lycamobile publish in this page the information sheets of all the offers made available to our customers. The information about our offers and bundles are also availabe at the bundle page reacheble also from the following link.
The General Contract Conditions and the additional information referred in Annex 5 of the Electronic Communications Code are available at the following link For the consumer.

AVAILABLE PLANS
PORTIN 7.90 Ivory-Coast-Orange-M
PORTIN-EST-10.90 South-Asia-Plus
ITALY-GOLD South-Asia-S
ITALY-BLUE South-Asia-M-dal-01.12.2018
ITALY-RED-dal-14.08.2018 South-Asia-L-dal-01-12-2018
ITALY-WHITE-dal-14-08-2018 Nigeria-Plan-S-dal-04.11.2016
ITALY-GREEN Nigeria-Plan-Ldal-04.11.2016
Lyca-Globe-Plus Data-S-dal-07.04.2016
Lyca-Globe-12.01.2019 Data-M-dal-15.03.2017
Europe-Gold-dal-29.03.2018 Data-L-dal-15.03.2017
Europe-Star-dal-29.03.2017 Data-XL
Morocco-Orange-S PLUS-1GB-dal-15.03.2017
Morocco-Orange-M PLUS-2GB-dal-15.03.2017
Senegal-Orange-S-dal-31.10.2018 Lycaworld-S-dal-01.12.2016
Senegal-Orange-M dal-31-10-2018 Lycaworld-M-dal-01.12.2016
Mali-S LYCA-SMART-MENSILE
Mali-M LYCA-SMART-SETTIMANALE
Ivory-Coast-Orange-S

Costs: For all offers there are no activation, withdrawal or deactivation costs.

UNAVAILABLE PLANS
Data-S-dal-01.08.2015 Europe-Gold
Data-S-dal-14.12.2015 Europe-Gold-dal-07.04.2016
Data-M-dal-01.08.2015 Europe-Gold-dal-23.05.2016
Data-M-dal-14.12.2015 Europe-Gold-dal-31.05.2016
DATA-M-dal-07.04.2016 International-Red
Chiama-S International-Red-dal-23.05.2016
Chiama-S-dal-17.09.2015 South-Asia-L
Chiama-M South-Asia-L-dal-23.05.2016
Chiama-M-dal-17.09.2015 South-Asia-L-dal-31.05.2016
Chiama-M-dal-07.04.2016 South-Asia-L-dal-01.11.2016
All-in-One-S South-Asia-L-dal-05.01.2017
All-in-One-S-dal-17.09.2015 South-Asia-L-dal-01.05.2018
All-in-One-S-dal-07.04.2016 South-Asia-L-dal-17.10.2018
All-in-One-M Nigeria-Plan
All-in-One-M-dal-17.09.2015 Chiama-e-SMS-S
All-in-One-M-dal-07.04.2016 Chiama-e-SMS-M
All-in-One-M-dal-11.05.2016 Chiama-e-SMS-L
PLUS-1GB All-in-One-L
PLUS-2GB All-in-One-L-dal-11.05.2016
India-Plus-S All-in-One-XL
India-Plus-M All-in-One-XL-dal-11.05.2016
India-Plus-M-dal-21.01.2016 Europe-Star
India-Plus-M-dal-05.01.2017 Europe-Star-dal-23.05.2016
India-Plus-L Nigeria-Plan-S
India-Plus-L-dal-21.01.2016 Nigeria-Plan-L
India-Plus-L-dal-05.01.2017 Latin-Red
Asia-Plus-1 Latin-Red-dal-23.05.2016
ASIA-PLUS-1-dal-22.01.2017 Latin-Blue
Asia-Plus-1-dal-05-01-2017 Latin-Blue-dal-23.05.2016
Asia-Plus-2 Latin-Yellow
Asia-Plus-2-dal-05.01.2017 Latin-Yellow-dal-23.05.2016
Europe-Plus Data-L
Europe-Plusdal-07.04.2016 Lycaworld-S
Europe-Plusdal-05.01.2017 Lycaworld-S-dal-23.05.2016
Pakistan-Plan Lycaworld-M
Asia-Plus-3 Lycaworld-M-dal-23.05.2016
Asia-Plus-3-dal-21.01.2016 Asia-Plan
Asia-Plus-3-dal-01.11.2016 ITALY-White
Asia-Plus-3-dal-05.01.2017 ITALY-White-dal-12.09.2017
South-Asia-M ITALY-RED
South-Asia-M-DAL-21.01.2016 ITALY-REDdal-28.11.2017
South-Asia-Mdal-23.05.2016 ITALY-PLUS
South-Asia-Mdal-01.11.2016 Senegal-Orange-S
South-Asia-Mdal-05.01.2017 Senegal-Orange-S-dal-02.10.2018
South-Asia-Mdal-01.05.2018 Senegal-Orange-M
South-Asia-Mdal-08.10.2018 Senegal-Orange-M- dal-02.10.2018
South-Asia-S PORT-IN-6.90€
South-Asia-S-dal-21.01.2016 PORT-IN-6.90€-dal-01.11.2018
South-Asia-S-dal-23.05.2016 PORT-IN-EST
South-Asia-S-dal-01-11-2016 Chiama-SMS

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