Progressive reduction of planned 3G availability due to ongoing network enhancements
Lycamobile is working with its suppliers to improve the quality, efficiency, and sustainability of its data services.
As a consequence we announce the planned progressive reduction of the 3G technologies planned from 25 January 2021. We aim to complete the reduction of the 3G technologies by 28 February 2021.
Our suppliers continues to invest to integrate the most advanced technologies to provide greater quality and quantities of data usage.
For all 2G & 4G devices and services the continuity of services shall be guaranteed without any impact. Devices connected through 3G technology and therefore not 4G-enabled will be able to continue making calls and sending SMS, but may experience slowdowns in Internet browsing. All customers are advised to ensure they have a compatible SIM card and handset device to be able to benefit from the 4G services.
If you need support with changing your settings or any further info, call our Customer Service at the number 40322 from your Lycamobile number.
We are also sending SMS to all customer to inform you of the same and continue to support you.
Data Disruption for 3G users in the provinces of Ravenna, Ferrara, Forlí- Cesena
To foster the enhancement of the network infrastructures and to have a better experience with new generation services, starting from 20/07/2020 and for a maximum of two weeks, some technical interventions will be carried out on the 3G network in the provinces of Ravenna, Ferrara and Forlì-Cesena (capitals excluded). During this period, you can continue making calls and send SMS but interruptions to Internet browsing may occur for the time necessary to complete the activity. For any need or clarification please call our customer service at the number 40322.
CUSTOMER DATA BREACH 05/11/2019
We are aware of the hacking incident and the limited data relating to our customers that was illegally accessed.
We are treating the data breach very seriously and working with the authorities.
We have taken steps to ensure you that your data has now been secured and we have blocked access to the hacker.
We are identifying individuals impacted which appear to be a relatively small number based on the initial investigation. We continue to work with the authorities and will keep you updated.
If your data has been affected we will be contacting you.
TARIFF TRANSPARENCY - RESOLUTION N. 252/16 / CONS
In compliance with AGCOM Resolution no. 252/16 / CONS ” Measures to protect consumer and to promote transparency and comparison of the economic conditions of electronic communications services “, Lycamobile publish in this page the information sheets of all the offers made available to our customers. The information about our offers and bundles are also availabe at the bundle page reacheble also from the following link.
The General Contract Conditions and the additional information referred in Annex 5 of the Electronic Communications Code are available at the following link For the consumer.
Costs: For all offers there are no activation, withdrawal or deactivation costs.