How can I receive texts with Lycamobile offers and promotions?
Can I use VoIP Services on my Lycamobile?
Why I cannot send/receive SMS?
If you still can’t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – it should be +393510000111. If you see a different number, enter +393510000111, turn your handset off and on and re-try sending any unsent SMS. If the problem remains please contact Customer Services.
My Handset is Locked
Forgotten PIN / PUK Codes
What is My Lycamobile?
Where can I find my Lycamobile number?
Can I keep / transfer my existing mobile number?
Do calls have a connection charge?
How do I contact someone if I have a problem?
How can I stop receiving unwanted texts or SPAM?
Why is there a flashing envelope on my mobile?
How much does it cost to call Lycamobile Customer Services?
How do I make an international call with Lycamobile?
How do I send a text message from Italy to another country with Lycamobile?
What mobile handsets can I use with Lycamobile?
My SIM card is lost/ stolen. How do I prevent someone else from using it?
I have not used my Lycamobile for a while and it has now stopped working. Why is this?
How much does it cost to access the voicemail?
How do I activate roaming facility using Lycamobile?
What is the Auto top-up and how does it work?
How do I set up Auto Top-up?
How can I deactivate my voice mail service?
How to check the call rates?
How can I check my allowance?
How can I check my Free Minutes and Free SMS allowance?
You are able to check your Free Minutes and Free SMS allowance at any time by dialling *135# (then press call) entirely free of charge from your Lycamobile phone.
How can I check my billing details?
I have enough balance on my Lyca SIM, but I am still unable to activate a bundle…
I do have balance in my phone but I my getting an error that I do not have sufficient balance and the call is not connecting. How do I fix this?
Do you offer contract services?
Will a Bundle purchase be considered a top up?
I use Wi-Fi but I have been charged for internet access…
Is it mandatory to register one’s details on Lycamobile website to use Lycamobile services?
Bundles and Rates
How do I activate a National bundle on my Lycamobile?
How do I check if a bundle is active on my Lycamobile?
Will I get a confirmation message after a bundle gets activated?
Will I be able to activate the bundle with my promotional balance?
Does a bundle have an expiry date?
Can minutes be carried forward to the next month if it’s not used?
Can I use these minutes to call other countries?
I’ve activated the wrong bundle, what do I do?
Where do I get the details of the bundle?
My bundle got renewed by debiting the amount from my bank account, why is that?
I am using the same bundle for a long time, why is it that the bundle has now changed?
I lost my SIM card and want the same number back, how can I do that?
I’ve lost my SIM card and want all my contacts back, how can I do that?
I have lost my SIM card and would like to block it to avoid someone using it, how do I do that?
After I report my SIM card lost, will incoming calls be blocked?
How to complete a Number Transfer / SIM Transfer
Can I transfer my number from my current network (Vodafone, TIM etc…) to the Lyca network?
When I port-in from another network, can I transfer the credit that’s on my old SIM card?
Can I top up my Lyca SIM card before I complete the port-in procedure?
How quickly will a port-in request be completed?
Do I get any benefits if I transfer my number to Lycamobile?
How can I transfer the balance from my previous Lyca number to my current one?
I have an active bundle in my old number and my new number; if I do a SIM transfer, can I retain both the bundles?
I wish to port-out my number to another service provider. How do I do that?
My Internet has stopped working all of a sudden, why is that?
Why is it that I get messages for GPRS settings often?
Why am I unable to access the Internet even though I have a data bundle active on the phone?
Will I be able to access the Internet while roaming?
Will I be able to use the Internet on my Blackberry?
Will I be able to access data in 3G?
Do I have to manually input settings on my handset to access the internet?
Is a Username and Password mandatory?
My phone is asking for a PIN number while saving the settings. What is my PIN number?
My phone shows emergency calls only…
I am not getting complete converge in a few places…
My SIM seems to be damaged and I am not able to latch on to the network…
My SIM doesn’t work in a Handset but other SIMs work in the same handset…
How do I top up using a Credit or a Debit card?
I am unable to top up online and the page gives an error…
I have changed my billing address, how do I update the same with you?
How can I set up Lycamobile to automatically top up my account once my balance goes low?