LYCAMOBILE EU/EEA COUNTRIES ROAMING USAGE POLICY

Lyca Mobile Roaming Products

Lyca Mobile prepaid bundles now include an EU/EEA Countries roaming allowance. You can find details of our prepaid bundles and their roaming allowances here.

Lyca Mobile prepaid bundles that include an EU/EEA Countries roaming allowance are marked “EU Roaming”. These EU/EEA Countries roaming bundles allow you to use calls, texts and a capped amount of data (specified in the bundle information) when roaming within EU/EEA Countries as if you were using your bundle at home. However, these selected bundles are subject to our Fair Usage Policy described below.

You can also use Pay As You Go credit for roaming within EU/EEA Countries. When roaming within EU/EEA Countries, calls, texts and data will be charged at our Standard National Rates. For call rates to non-EU/EEA Countries when roaming within EU/EEA Countries, please click here.

Fair Usage Policy and Important Information

Our roaming services are intended for Lyca Mobile customers who visit EU/EEA Countries for short periods, for example a holiday or short trip. Our roaming Fair Usage Policy is designed to prevent misuse of our EU/EEA Countries roaming products and service.

To use our EU/EEA Countries roaming services you must first activate your SIM in Italy and purchase a Lyca Mobile bundle or use the pay as you go rates.

If over a four-month period we notice that you roam more than you use your phone at home, we might think you are permanently roaming. In such case we will send you a text message reminding you of the need to comply with our roaming Fair Usage Policy.

If you do not comply with our roaming Fair Usage Policy within two weeks of the reminder text message, we will apply the following surcharges for your EU/EEA Countries roaming usage:

Calls: €0.03 per min
SMS: €0.01 per SMS
Data: €0.006 per MB

If you have a prepaid bundle that includes EU/EEA Countries roaming services, then a different data limit may apply when you roam within EU/EEA Countries. Please check the details of the data limit.

Your calls to other Lycamobile numbers are free at home (minimum top-up applies), but when you roam within EU/EEA Countries they will be charged (or deducted from your bundle allowance) as standard calls (not free).

If we identify abusive usage of our roaming services due to organised resale of our SIM cards to persons who normally live outside of Italy then we may take immediate proportionate measures to stop this, which could include suspension of services. We will send a text message to any such affected SIM cards.

If you have any queries about our roaming services, please feel free to Contact us.